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Coles | Quiet Hour

Coles Floreat now has an autism-friendly “Quiet Hour” shopping experience to provide a more inclusive shopping experience for customers.

Coles will dim lights and reduce in-store noise and distractions every Tuesday from 10.30am to 11.30am.

During Quiet Hour, customers will notice the following changes in participating Coles supermarkets:

  • Store lighting will be reduced
  • Coles Radio will be switched off
  • Register and scanner volumes will be reduced to the lowest level
  • No trolley collections and roll cages will be removed from the shop floor
  • No PA announcements except in the case of emergencies
  • Free fruit will be offered at customer service
  • Additional team members will be available to support customers